Company Name: THOMAS LINE LTD
Website: www.autostopshop.co.uk
Email: hello@autostopshop.co.uk
Address: Unit 1B Fishbrook Works, Land Opposite, Roscow Road, Kearsley, Bolton, North West BL4

1. Delivery Policy

We aim to deliver your automotive accessories as quickly and efficiently as possible.

Delivery Locations
We currently deliver across the United Kingdom.

Delivery Times

• Standard Delivery: 3–5 business days
• Express Delivery: 1–2 business days
  Orders are processed within 24 hours, excluding weekends and public holidays. You will receive a confirmation email with tracking details once your order has shipped.

Delivery Costs

• Standard Delivery: £50
• Express Delivery: £80
  Delivery costs are calculated at checkout based on your location and chosen delivery method.

2. Returns Policy

At Auto Stop Shop, we want you to love your purchase. If you’re not satisfied, you can return items under the conditions below.

Eligibility for Returns
To be eligible for a return, items must be:

• Returned within 14 days of delivery.
• Unused, in original packaging, with all labels intact.
• Accompanied by proof of purchase (e.g., order confirmation email).

Non-Returnable Items
Certain items cannot be returned, including:

• Custom or personalized items
• Gift cards

Return Shipping

• If the item is faulty or we’ve sent the wrong item, we will cover return shipping costs.
• For change of mind or other reasons, customers are responsible for return shipping costs.

3. How to Return an Item

To start a return, please email hello@autostopshop.co.uk with your order number and reason for return. Our team will provide instructions for returning the item.

4. Processing Your Return

Once we receive and inspect your return, we’ll notify you by email. If approved, you can expect a refund to your original payment method within 10 business days. Processing times may vary depending on your bank or credit card provider.

5. Exchanges

Need an exchange instead? Email us at hello@autostopshop.co.uk, and we’ll be happy to assist with an exchange if the item is in stock.

6. Contact Us

Questions about your delivery or returns? We’re here to help:
Email: hello@autostopshop.co.uk
Address: Unit 1B Fishbrook Works, Land Opposite, Roscow Road, Kearsley, Bolton, North West BL4