Company Name: THOMAS LINE LTD
Website: www.autostopshop.co.uk
Email: hello@autostopshop.co.uk
Address: Unit 1B Fishbrook Works, Land Opposite, Roscow Road, Kearsley, Bolton, North West BL4

1. Our Refund Policy

At Auto Stop Shop, we want you to be fully satisfied with your purchase. If you’re not completely happy, we offer refunds under certain conditions outlined below.

2. Eligibility for Refunds

To be eligible for a refund, items must be:

• Returned within 14 days of receipt.
• In unused condition, with all original packaging and labels intact.
• Accompanied by proof of purchase (e.g., receipt or order confirmation).

Please note: Custom or personalized items are generally non-refundable unless they are faulty or defective.

3. How to Request a Refund

To request a refund, please follow these steps:

• Email us at hello@autostopshop.co.uk with your order number and a brief explanation of why you’re requesting a refund.
• Our team will review your request and, if eligible, provide instructions on how to return the item.

4. Return Shipping Costs

• If the item is being returned due to a fault on our part (e.g., defective or incorrect item), we will cover the return shipping costs.
• For all other returns, customers are responsible for return shipping costs.

5. Processing Your Refund

Once we receive and inspect your returned item, we’ll notify you via email about the approval or rejection of your refund. If approved:

• Refunds are issued to your original payment method within 10 business days.
• Please note that it may take additional time for your bank or credit card provider to process the refund.

6. Exchanges

If you wish to exchange an item instead of receiving a refund, please reach out to us at hello@autostopshop.co.uk, and we will assist you with the exchange process.

7. Non-Refundable Items

Certain items are non-refundable, including:

• Gift cards
• Items returned outside the 14-day return window
• Items that have been used or are not in their original condition

8. Contact Us

If you have any questions about our Refunds Policy, please don’t hesitate to contact us:
Email: hello@autostopshop.co.uk
Address: Unit 1B Fishbrook Works, Land Opposite, Roscow Road, Kearsley, Bolton, North West BL4